Privacy info

PRIVACY POLICY

We are committed to maintaining the accuracy, confidentiality and security of your personally identifiable information ("Personal Information"). In keeping with this commitment, we act in accordance with our Privacy Policy with respect to the collection, use and disclosure of Personal Information. Our Privacy Policy is based on the values defined by the Canadian Standards Association Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.

Introduction

We are responsible for the preservation and protection of the personal information we hold.

Purpose Definition

We collect, use and disclose personal information in order to provide you with the product or service you have requested and to offer you other products and services that we believe may be of interest to you. The purposes for which we collect personal information will be identified before or at the time of collection. In some cases, the purpose for collecting the information will be obvious and consent may be implied. This is the case, for example, when we ask for your name, address and payment information as part of the ordering process.

Consent

Your knowledge and consent are required for the collection, use or disclosure of your personal information, except where required or permitted by law. You always have a choice whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition of the supply of a product or service, unless we need the information to provide the product or service to you.

Restrictions on Collection of Information

The personal information we collect will be limited to those details necessary for the purposes we have identified. With your consent, we may collect personal information from you in person, by telephone, mail, fax or the Internet.

Limiting Use, Disclosure and Retention

Personal information may not be used or disclosed for purposes other than those for which it was collected, unless you have consented to such use or disclosure or as required or permitted by law. Personal information will be retained only as long as necessary for the purposes for which it was collected or as required by law.

Accuracy

Your personal information will be kept in the most accurate, complete and up-to-date form necessary for the purposes for which it is to be used.

Protection of Customer Information

Personal information will be protected by security safeguards appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your personal information against loss and unauthorized use, access and disclosure.

Openness

We will provide you with access to information about our policies and practices relating to the management of your personal information.

User Access

Upon request, you will be informed of the existence, use and disclosure of your personal information and will be given access to that information. You may verify the accuracy and completeness of your personal information and may request that it be amended, if appropriate. In certain circumstances where permitted by law, however, we will not disclose certain information to you. For example, we may withhold information about you if it also relates to other individuals, or if it is subject to legal or security restrictions, or if it is business proprietary information.

Handling Customer Complaints and Suggestions

You can send us your questions or requests about our privacy policy or practices using the following contact information: pieces@norbec.com.